Frequently Asked Questions
Everything you need to know about your House of Sal experience.
How long does shipping take?
Standard domestic orders are typically processed within 2-3 business days and delivered within 5-7 business days. International shipping times vary by location, usually ranging from 10-15 business days.
What is your return and exchange policy?
We offer a 14-day return and exchange policy for all unworn items with original tags attached. Please visit our returns portal to initiate a request and receive a prepaid shipping label.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or consulting our 'Fit Assistant' tool.
What payment methods do you accept?
House of Sal accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
We are committed to ethical fashion. Over 70% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we work exclusively with certified fair-trade manufacturers.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel an order within 1 hour of placement by contacting our customer support team via live chat.